Sam was in trouble and he was wondering if I would help him overcome the situation. I asked him what was wrong and Sam said that he had to replace his old computer with a new one because his old video card died. He had to re-install everything on the new computer, and he couldn't find the right brother printer drivers. He was upset and he said that it was urgent. I told him to calm down and I assured him that I would help him find the right drivers. I searched the web and I found a YouTube video that could show him how to find the right drivers and update them. I sent it to Sam and he said that he was going to watch it immediately.